Customer Success Manager

Dawi is Kuwait's leading telemedicine and doctor-booking platform, trusted by thousands of patients and partnered with some of the country's best clinics and hospitals. As our Customer Success Manager, you'll be the bridge between Dawi and the doctors, clinics, and hospital groups that make our marketplace thrive.

You'll own the full post-sale journey for our healthcare partners — onboarding new clinics, training their staff on the Dawi dashboard, making sure bookings convert, consultations go smoothly, and partners stay happy. You'll turn new clinics into champions and long-time partners into power users.

This is a high-impact, patient-facing (through our partners) role where you'll shape how the private healthcare sector in Kuwait adopts digital tools. You'll work directly with doctors, clinic managers, and hospital decision-makers — the people keeping Kuwait healthy.

• 2–4 years in customer success, account management, or B2B relationship roles — bonus if in healthcare, SaaS, or marketplaces

• Fluent in Arabic and English (written and verbal)

• Strong communication skills — comfortable speaking with doctors, clinic owners, and hospital executives

• Organized and detail-oriented — you can juggle 30+ partner accounts without dropping balls

• Comfortable with tech — you'll own onboarding clinics onto our dashboard, so you need to learn new tools fast

• Based in Kuwait with the ability to visit clinics and hospitals in person

• A genuine interest in healthcare and making a difference in how people access care

• Competitive salary with quarterly performance bonuses tied to partner retention and GMV

• Health insurance for you and your family

• Annual ticket allowance

• Be part of a mission-driven company reshaping healthcare in Kuwait

• Direct access to leadership and real ownership of your accounts

• Laptop + phone allowance

• Paid leave, sick leave, and Islamic holidays observed